Terms and Conditions
Effective Date: 17th March 2026
Last Updated: 17th March 2026
1. Acceptance of Terms
By accessing or using the Flora Bay website (flora-bay.co.za) (“Site”), you agree to these Terms & Conditions (“Terms”). If you do not accept them in full, you must immediately stop using the Site.
2. Who We Are
Flora Bay is a protea farm and online retailer (“we”, “us”, “our”) registered in South Africa.
Contact information:
Email: info@flora-bay.co.za
3. Use of the Site
- You may use the Site only for lawful purposes.
- You agree not to post or transmit any content that is unlawful, harmful, defamatory, or violates third-party rights.
- You will not attempt to hack, scrape, or use bots or automated scripts to access or interact with the Site.
4. Intellectual Property
All content on the Site (text, images, logos, designs) is owned by or licensed to Flora Bay.
You may view, download, or print content for personal, non-commercial use, but you may not copy, reproduce, republish, or exploit it without our written permission.
5. Orders and Payments
- When you place an order via our Site, you make an offer to purchase, which is subject to our acceptance.
- All prices are in South African Rand (ZAR) and include applicable VAT, unless stated otherwise.
- Payment must be made via the methods offered on the Site.
- Orders will only be processed once payment is received in full (or authorisation is confirmed).
6. Shipping, Delivery & Risk
- Delivery details, charges, and timing will be as stated on the Site at the time of purchase.
- Risk in the products passes to you on delivery.
- If you provide incorrect delivery information, we are not liable for delays or non-delivery.
7. Returns, Refunds & Cancellations
We will handle refunds, returns, and cancellations in accordance with our Return Policy [link to policy] and applicable South African consumer law.
Because our products are perishable (flowers), special conditions may apply. We reserve the right to refuse a return if the product is not in its original, unused state or if the request is made outside of any allowed return window.
8. Allergies & Safety
Our flowers are natural products. We are not liable for allergic reactions, misuse, or injury resulting from handling or consumption (where relevant) of the products.
By purchasing, you warrant that you understand and accept any inherent risks.
9. Limitation of Liability
The Site, its content, and the goods we sell are provided “as is,” without warranties of any kind, either express or implied.
We disclaim liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or purchase of our products, to the extent permitted by law.
10. Indemnification
You agree to indemnify and hold Flora Bay, its officers, employees and agents harmless from any claims, losses, liabilities, damages, or costs (including legal fees) arising out of your breach of these Terms or your use of the Site.
11. Privacy & Data Protection
Your personal data is processed in accordance with our Privacy Policy.
We comply with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or practices of those websites.
Visiting such websites is at your own risk, and we recommend reading their own terms and privacy policies.
13. Changes to These Terms
We may update or change these Terms from time to time.
Revised Terms will be posted on the Site, and your continued use of the Site following those changes means you accept the new Terms.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa.
Any dispute arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the South African courts.
15. Contact Us
If you have questions about these Terms, please contact us at:
Email: info@flora-bay.co.za
Address: [Insert address]
Phone: [Insert phone number]